Chai Point increases HR operational bandwidth 5X across over 180 stores

Oct 08: As India’s food services sector continues to expand and become more organised, managing distributed workforces at scale is becoming an important operational priority. Chai Point, the omni-channel beverage company operating across 180+ retail stores with a workforce of over 1,500 employees, has increased its HR operational bandwidth by 5X by centralising key workforce processes with greytHR.

India’s food services market is projected to reach US$150 billion by FY31, up from US$90 billion in FY26, according to a Redseer report. For businesses operating across multiple retail locations, this growth is increasing the need for centralised and scalable workforce systems.

As Chai Point’s workforce and store network expanded, routine employee queries, decentralised attendance management, manual reporting and compliance-related processes placed increasing demands on its HR team. The company needed to centralise these processes, improve employee self-service and gain greater visibility across its distributed workforce.

Chai Point adopted greytHR as a full-suite HRMS to bring key workforce processes onto a unified platform. The organisation uses greytHR's leave, attendance and payroll capabilities, alongside employee self-service and system-driven reporting, to manage its workforce more efficiently across locations.

The implementation has resulted in:

• 5X improvement in HR operational bandwidth with a streamlined internal headcount

• Payroll and wage-related queries reduced to fewer than five per month

• Store attendance compliance increased from 60% to 80% across locations

• Core business, cost and statutory reports available instantly through system-driven processes

These changes have reduced Chai Point’s dependence on manual workflows, enabled greater employee self-service and given the HR team faster access to workforce, cost and statutory information.

“As our workforce and operations have grown across multiple locations, having a full-suite HRMS has become important to managing processes consistently and efficiently. greytHR has helped us bring key HR processes together while improving employee self-service and access to workforce information. The reduction in routine queries, improvement in attendance compliance and faster access to business and statutory reports have helped us use our HR bandwidth more effectively,” said Radhika Sharma, Head Human Resources - People and Culture, Chai Point.

Girish Rowjee, Co-founder & CEO of greytHR, said,

“For businesses operating across multiple locations, workforce growth can quickly increase the administrative load on HR teams. A full-suite HRMS creates a common operational layer across the organisation, improving consistency, visibility and employee access. Chai Point’s experience demonstrates how this can deliver measurable gains in HR bandwidth, attendance compliance and reporting efficiency.”